1. Agreement and Authority

1.1       By making a purchase from Prestige Pamper Hamper UK, whether via our website or any other method, you agree to be bound by the Terms at the time of the transaction.

1.2       Where you are an organisation or company, you confirm that the person making the purchase on the organisation’s behalf has the authority to commit you to these Terms.

1.3       You confirm that the personal information and (if you are an organisation) any information about your organisation which you provide at registration or subsequently is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

2. Amendments

2.1       We reserve the right to update these terms and conditions at any time, you will be able to access the updated version on our website. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

3. Our Website

3.1       The website( may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website. You agree not to upload or transmit through the website(s) any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.

3.3       The content of the website(s) is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the website shall remain in our ownership or that of our licensors.

4. Privacy Policy and Data Protection

4.1       In relation to your personal data and the personal data of any order recipient given to us by you as part of the supply of goods by us, including our performing our agreement with you, we act as Data Controller.  It is very important that the personal data that you give us is correct and kept up to date. If you give us personal data about someone else, it is for the purpose of delivering the goods and service and so we may share your/their data with a third party to facilitate  the delivery process of the goods ordered.

4.2       We treat all personal information as confidential and we will comply with and process personal data in accordance with relevant applicable data protection legislation in force.  

4.3       If you are an organisation, you confirm that you will at all times in the course of performing this agreement comply with your obligations under applicable data protection legislation.

4.4       If you are an organisation, you shall have the appropriate and necessary consents and/or approvals to provide the personal data to us that you give to us in respect of our agreement with you. 

4.5       We shall process the personal data that you give us only for the purposes of fulfilling your order, including the delivery of goods to individuals and necessary administrative matters related thereto (including asking you to review your purchase) (“agreed purposes”).  We may share the personal data that you give us with third party/ies for the purposes of performing our agreement with you, including to facilitate the delivery process of the goods ordered, but such sharing shall be subject to processing only for the agreed purposes.  Any third party with whom we share the personal data provided by you shall be subject to written obligations concerning the shared personal data (including obligations of confidentiality) which are materially no less onerous than those imposed by these Terms.

We do not share your information with any third parties other than as necessary for the agreed purposes. 

5. Protecting Your Security

5.1       We take the risk of internet fraud seriously. There is a possibility we may contact you to make security checks and we ask for your co-operation.  By accepting these Terms you consent to such checks being made.

6. Eligibility to Purchase

6.1       To be eligible to purchase goods on our website and lawfully enter into and form contracts with Prestige Pamper Hamper UK under English law you must:

6.1.1    If an individual, be 18 years of age or over; and

6.1.2      Register your real name, address, phone number, e-mail address and any other details requested.

6.2       By offering to purchase goods and services you authorise us to transmit information (including updated information), and to obtain information from third parties, including but not limited to, administrators of the payment method selected.

6.3       We reserve the right to withhold goods from and terminate any account details for anybody whom we suspect of fraudulent practice and/or breach of these Terms.

6.4       If the goods purchased contain alcohol, the recipient of the delivery must be over 18 years of age.  Proof of age may be required to be supplied by the person accepting delivery of the goods or delivery cannot be made.

7. Orders

7.1       All orders are subject to acceptance and availability.

7.2       Our acceptance of your order will take place when we email you to confirm it, at which point a contract will come into existence between you and us.  

7.3       You will assume the risk for the products once they have been delivered to the delivery address which you specified. We accept no liability if you provide an incorrect delivery address

8. Cancellation of Orders by Prestige Pamper Hamper UK

8.1       If we are unable to complete your order, we will inform you of this as soon as practicable and cancel your order.  You will not be charged for the order (and if payment has been taken, it will be refunded to you).  

8.2       Cancellation can be made by us where we are unable to, or it is not commercially reasonable for us to, complete the order.  This may include (for example) where we have identified a material error in the price or description of the product(s) shown on the website (whether due to software errors or otherwise), because items are out of stock, because we are unable to meet a delivery deadline you have specified, because (for international deliveries) the import duties or costs which we are notified off are unreasonable, or for other unexpected reasons that we could not reasonably plan for.

9. Cancellation by you, Cooling Off Period, Damaged and Faulty Goods

9.1       Most orders placed with Prestige Pamper Hamper UK on our website or any of our social media platforms  are covered by our 7 days satisfaction guarantee. You can return the hamper by notifying us within 7 days of it being delivered. If the hamper is not faulty, it must be returned unused, unopened, and original packaging undamaged. Returned hampers will be at your own cost. Also, please be aware that we cannot be held responsible and provide refunds/exchanges on any order affected by circumstances beyond our control; this includes but is not limited to damage and neglect after goods are delivered or goods being stored incorrectly.

9.2       In order to arrange a return, please contact our customer service team as soon as possible and within 7 days of delivery. You must inform us in writing with the order number, the hamper name and the reason for the requested return. Returned parcels must be packaged securely with all the items in that hamper included. Returned hampers will be at your own cost.

9.3       Once we have received a returned order, the items returned will be checked and any agreed refunds, credits or exchanges will be made within 14 days of return receipt. For any returned hamper that is not faulty (or we found it to be not faulty), we will refund to you what you paid for the hamper  (excluding delivery).  

9.4       Should you, for any reason, request to cancel an order prior to dispatch, Prestige Pamper Hamper reserves the right to charge an administration and restocking fee to cover the costs incurred up to that point.  If you request to cancel an order once it has been dispatched, the order must be returned by you as set out in clause 9.1 and 9.2.

9.5       EXCEPTIONS – If your order contains any of the following items, the cooling off period does not apply and your order cannot be returned unless faulty:

9.5.1      Any perishable items (including flowers, or fresh food such as cheese, meat or fish);

9.5.2      Personalised and branded goods;

9.6       Hampers that are delivered damaged or have defective contents must be notified to customer services within 48 hours of delivery.  We will send a replacement hamper as soon as possible of the same type or an alternative hamper of the same value or higher will be offered. If another hamper is no longer required a refund will be offered, however we reserve the right for the item to be returned to us first for further inspection, so we can investigate the issue further.

9.7/ Unfortunately we cannot except returns on sale items or gift vouchers.

10. Delivery

10.4     As  Prestige Pamper Hamper UK is dependent on the services of third party carriers and the actions of third parties, we do not accept any liability for any delays that might occur due to actions or omissions of third parties.  

10.5     We or our courier may require an age appropriate person to accept delivery of the goods.

10.6     Our courier will normally attempt delivery up to 3 times.  If, after these attempts, it has been unable to deliver to you for whatever reason, the goods will be returned to us. 

10.7     If the goods are perishable, we cannot make any refund to you for the cost of the goods or attempt any further redelivery once the goods have been returned to us after failed delivery attempt(s).

10.8     If  the goods are non-perishable; we can arrange for re-delivery, subject to the payment by you of such redelivery fees.

10.10   Delivery is complete once the goods have been delivered to the address given to us by you for delivery.  You will have the risk for the goods once they have been delivered.   We accept no liability if you provide an incorrect delivery address and we deliver to it.

11. Price and Payment

11.1     Payment may be made by Visa/MasterCard, American Express, Maestro, PayPal or Bank transfer  

11.2     You will not own the goods until payment for them has been received in full by us.

11.3     We reserve the right to amend prices on our website at any time. 

11.4     Orders with a delivery address outside the UK may be subject to opening and inspection by local customs authorities. In respect of such orders the recipient is deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered and be subject to import duties and taxes. We will be responsible for paying reasonable import duties or charges that we are notified of by our carriers.  If any notified charges are not reasonable, we may cancel the order (as explained in clause 8). 

11.6     All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise payment to us we will not be liable to you for any delay or non-delivery.

12. Our Liability: 

12.2     The website is provided on an ‘as is’ and ‘as available’ basis and we make no representations, endorsements or warranties (whether expressed or implied), in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the website(s) and any information provided by you. You must bear the risk associated with the use of the internet.

 12.3    To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of, or are related to the website(s).

We do not offer our products to you for any business purposes.  We do not therefore accept any form of business loss relating to your purchase. 

12.4     If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any such delays. This does not affect your rights to cancellation, refund and replacement as set out in clause 9.

12.5     It is your responsibility to ensure the recipient is aware that the gift should be opened immediately if it contains perishable goods. We cannot accept liability for spoiled products if the items in the order are not stored in the correct manner once delivered.

13. Competitions and Prize Draws

13.1     If we offer competitions or prize draws (together here referred to as “competitions”), these competition rules will be deemed incorporated into each competition except to the extent that any specific instruction or term in a competition expressly overrides these Terms.  We reserve the right to amend competition terms at any time.

13.2     By entering any competition entrants will be deemed to have read and understood the Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.

13.3     Any person who is an employee or an immediate family member of an employee of Prestige Pamper Hamper UK or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Competitions are only open to residents of the UK. All entrants are to be aged 18 or over.

13.4     All entries must be received by the closing date specified. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.

13.5     We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Entrants are liable for their costs to access computer networks.

13.6     We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility leading to undelivered or late delivery of entries.

13.7     We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. If for any reason an advertised competition prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household. There will be no cash or other alternative to the prize offered and prizes are not transferable.

13.8     The winner’s name will be selected in a random draw, after the closing date, from all correct answers received. The winner of a prize will be notified within 28 days after the winner has been ascertained. If the winner of a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made, then we may dispose of the prize as we think fit without any liability to the winner for having done so. The names of the winners may be published on our website and/or on any social media platform.

14. Reviews

14.1     If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Prestige Pamper Hamper UK the right to use the name that you submit in connection with such content. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

14.2     You confirm that you own or otherwise control all of the rights to the content that you post and that, as at the date that the content or material is submitted to Prestige Pamper Hamper UK, the content and material is accurate and use of the content and material you supply does not breach any applicable  guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

15. Prestige Points loyalty scheme, Promotional Codes and offers

1. The Prestige Points loyalty scheme is operated by Prestige Pamper Hamper UK.
2. To get the latest terms and conditions or for general enquiries please email: info@prestigepamperhamper.co.uk or visit  PrestigePamperHamper.co.uk/prestigepoints
3. Prestige Pamper Hamper UK can cancel, withdraw or alter the scheme at any time, including these terms and conditions or any individual Prestige Points account.
4. All Prestige Points belong to Prestige Pamper Hamper UK.
5. Prestige Points are only valid on orders placed directly via the PrestigePamperHamper.co.uk website. 
6. Prestige Points cannot be redeemed if products are purchased via 3^rd party websites or at physical pop up events.
7. The Prestige Points loyalty scheme is for personal use only; business use is strictly prohibited and constitutes abuse. Prestige Pamper Hamper UK reserves the right, at point of purchase or retrospectively, to determine whether a transaction constitutes business usage.
8. Prestige Pamper Hamper UK can take any action it considers appropriate, including removing or suspending a Prestige Pamper Hamper UK account and points accrued if we have reason to believe you are abusing the scheme or associated offers.
9. Use of additional offers and benefits associated with your Prestige Pamper Hamper UK account are subject to online network availability.
10. Prestige Pamper Hamper UK will remove Prestige Points from registered accounts that haven’t been used for one year or have been closed. 

Collecting Prestige Points

1. The standard number of points you will collect are four Prestige Points for every £1 you spend on qualifying purchases
2. After shopping online on PrestigePamperHamper.co.uk, your points will automatically be uploaded onto your account. For point that are earned through giveaways or promotions pleased allow up to 5 working days for the points to be added to your account.
3. Points are not available on gift cards except during special promotional events.
4. During Prestige Points events, existing points promotions will not be multiplied.
5. Prestige Pamper Hamper UK reserves the right to withdraw points promotions/offers without notice.

Spending Prestige Points

1. One point is worth one penny to spend on products online at PrestigePamperHamper.co.uk. We will not exchange Prestige Points for cash and the offer is non-transferable
2. Accumulated Prestige Points can be used to cover the total or make a part payment towards a product. Prestige Points cannot be used as payment towards the cost of postage.
3. We reserve the right to substitute or remove products and services available for Prestige Points collection and redemption online without notice.
4. Spending points may be subject to network availability online.

Returning Goods

1. If you return a product for a refund, we will deduct the number of points collected from your Prestige Points account.
2. If a product you buy with Prestige Points is faulty or damaged, please follow our returns process as outlined in our terms and conditions section 9, and return it to Prestige Pamper Hamper UK, West Midlands House, Gipsy Lane, Willenhall, WV13 2HA. If necessary, we will credit your account with the right number of points. No cash refund will be given in these circumstances

 15.2    We may run a range of promotions during the year for which voucher codes may be issued. Only one voucher code can be redeemed against any single order. We are unable to retrospectively apply voucher codes to any orders.  Terms may apply to the use of voucher codes which will be provided with the relevant voucher relating to its use.

15.3        For promotions relating to scratch cards, these are given out at random regardless of your order value.

15.3.2    For scratch cards where the winning code is a ‘Free gift’ a minimum order value of £4.50 is required to redeem the free gift. Where the winning code is for Prestige Points please allow up to 5 working days for the points to be added to your account.

15.4     Promotional vouchers and discount codes cannot be used in conjunction with any other offers or affiliate commission, unless stated otherwise.

15.5     Some products may be exempt from promotions and the use of promotional codes.

16. Severance

16.1     If any part of the Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

17. Waiver

17.1     No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

18. Entire Agreement

18.1     These Terms form the entire basis of any agreement reached between you and us.

19. Law and Jurisdiction

19.1     These Terms shall be governed by and construed in accordance with the laws of England and Wales.  These Terms shall be subject to the exclusive jurisdiction of the English courts, unless you are a consumer, in which case jurisdiction shall be non-exclusive.

20. Force Majeure

Prestige Pamper Hamper UK will exercise every reasonable effort to meet the requested delivery date. Prestige Pamper Hamper UK shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

21. Privacy Policy

21.1 At Prestige Pamper Hamper UK we are committed to the highest privacy standards. This section provides detailed information on when and why we collect your personal information and how we use it. All information is stored securely, collected lawfully and in accordance with the GDPR regulations which came into force on 25th May 2018. We will only collect data that is necessary for us to process your order and deliver the best possible service. 

21.2 Collection Of Personal Information And How We Use It

Prestige Pamper Hamper UK processes the following personal information when you place an order with us:

• Your name
• Email address
• Address
• Phone number
• Recipient’s name (if provided)
• Recipient’s address (if provided)
• Recipient’s phone (if provided)

This information is gathered for processing and delivering your order. You can choose to opt-in to our mailing list at registration, if required. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them. 

21.3 Your Consent To Process Personal Data.

We require your personal information to process any orders that you make by using our website. If we don’t collect this data during checkout, we won’t be able to fulfil your order and comply with our legal obligations.

What Are Your Rights Under Data Protection Laws?

At Prestige Pamper Hamper UK we believe it is important that you are aware of your rights and know how to exercise them. You have the right to delete your account and all associated data at any time. You can request this by clicking on the “Delete Account” button within the “My Account” section of the website. 

Do We Share Your Personal Information With Other Third Parties?

We will never sell or rent your personal data to other organisations for any reason. And we never share your personal data with any third parties for marketing purposes.

Any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. In the process of fulfilling your order or marketing requests we therefore pass your data onto the following parties:

Payment Service provider – the payment gateway will require your name and billing address to process your card transaction.

Marketing Distribution Companies – we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. If you have opted into our mailing list we may also periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.

Delivery Companies – we pass your information onto our delivery companies so that they can deliver your parcel and also provide you with delivery notification emails and SMS alerts (if you choose to receive them).

Web analytics – to improve your overall experience, our site uses web analytics software. This helps us learn about who visits our site, what pages are looked at, and what devices, operating systems or browsers are being used. This is performed through the use of cookies. We use this information solely to improve your experience on our website. Please note this information is completely anonymous.

How Long Do We Keep Your Personal Data ?

We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements. Your personal data will therefore be kept securely or deleted upon request.

21.4 Cookies

This site uses Cookies. A Cookie is a small file that can be stored on your computer’s hard drive. This s standard practice for all websites and Cookies do not contain any personal information about you. You may delete and block all Cookies from this site, however some parts of the site will not work. To find out more about Cookies and how to delete them, visit ico.org.uk

Some Cookies on this site are essential to the online ordering process and you will not be able to place an order without them. Other Cookies are used to collect information about browsing and buying behaviour to improve our site quality and the online shopping experience for our customers. These cookies cannot identify individuals and collect information anonymously.

By using and browsing the Prestige Pamper Hamper UK website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not consent, you must disable Cookies or refrain from using the site.

IMPORTANT INFORMATION

Allergens

Please note that that food items may contain allergens such as nuts, egg, milk & gluten. 

In addition, you must be aware that our hampers are stored and packaged in environments in which nuts may be present. Details of ingredients of any item are as supplied by the manufacturer, are shown on manufacturers’ packaging and/or on our website(s) and are available on request. 

Alcohol

Many of our gifts contain alcohol, therefore the minimum age to order from Prestige Pamper Hamper UK is 18 years of age regardless of the contents. Where the gift contains alcohol, the recipient of the delivery must be over 18 years old.   We may also require proof of age to be supplied by the person accepting delivery of the goods.  

It is an offence for an under 18 year old to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003.

Delivery

We aim to deliver our goods to UK addresses within 2-3 working days on our standard delivery option. We also offer upgraded and premium delivery services which may include an additional premium, where we may give you the option of choosing or indicating a day for delivery. However, neither Prestige Pamper Hamper UK nor our carriers guarantee any time or date of delivery: there are sometimes events beyond our control that may affect the delivery date and normal transit times.

Where a preferred delivery date has been selected using the services mentioned above we will do everything we reasonably can to arrange delivery on the date requested and we have a very high success rate in achieving delivery on customers’ preferred date.  We do however recommend that you select a preferred delivery date allowing for any possible delays, including the recipient not being home when delivery is attempted.

Our third party contracted carriers may give the recipient additional delivery options via text or calling card. Prestige Pamper Hamper UK are not responsible for any changes or agreements relating to deliveries made between the recipient and a courier that were not part of the original order.

The couriers will normally make up to 3 delivery attempts and then, subject to holding the parcel for a limited time, will send it back to Prestige Pamper Hamper UK. If we are then requested by you to re-send or redirect the goods, there will be additional  redelivery fee payable by you.  If the goods were perishable, we will be unable to resend or redeliver them. 

In the event of non-delivery due to an incorrect address or other recipient information supplied by you, or if the recipient refuses to accept the parcel, Prestige Pamper Hamper UK reserves the right to charge an administration fee and additional delivery cost for re-directing or arranging return or re-sending the order.

We will refund the cost (excluding delivery fee) to the purchaser of returning any item if the item was faulty or damaged prior to delivery.

We offer delivery tracking on most orders from despatch to delivery. Where available, this tracking information is updated regularly by our couriers and will be provided to you by email.

Prestige Pamper Hamper UK will always do our best to ensure we have up to date delivery information, however we cannot guarantee accuracy or availability of delivery tracking information as we rely on third parties for this information.

For deliveries to hospitals, universities, colleges, military bases, work addresses etc., please be aware that the driver is required only to deliver to the address on the label – not directly to the recipient.  We cannot be held responsible for delays between the parcel being delivered to the address and being received by the recipient. Delivery to these locations (and other commercial locations) is not available on non-working days. 

Please check that hospitals will allow deliveries of food, drink or flowers to the relevant ward and ensure the ward details are entered when completing the address details. For deliveries to blocks of flats, it is important that the driver can gain access for a card to be left or to attempt delivery. Unfortunately, we are unable to arrange delivery to PO Box or BFPO addresses or similar.

BANK & PUBLIC HOLIDAYS – We are unable to delivery on UK Bank Holidays or deliver internationally on public holidays in the relevant delivery country. 

Remote or regional addresses will take longer to deliver to than city locations, so please allow up to 7 working days for delivery to these addresses. Prestige Pamper Hamper UK will not be liable for any compensation or refunds claimed for not meeting specific delivery date as these are given as a guide only.

Hamper listings

While photography and descriptions are intended to be accurate, plates, glasses, boxes and other props shown in photographs may not be included in a hamper unless specifically listed in contents.

Without prejudice to the cancellation rights or rejection rights set out in the Terms, Prestige Pamper Hamper UK reserves the right to substitute items of equal or greater value if, for any reason, those stated are unavailable at time of dispatch.

Copyright

All photographs, copy, images, graphics contained on this website and all of our social media channels are the copyright property of Prestige Pamper Hamper UK Ltd.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content from our website or social media accounts.

Any parties found to be using or copying without written permission in advance any element of this website including our products or product descriptions will be deemed to be infringing our copyright.

Complaints and Feedback

Our aim is to always provide a 5 star service so we greatly welcome all feedback. On the occasion where we may fall short in our service we take complaints very seriously.  Please contact info@prestigepamperhamper.co.uk and we will respond within 3 working days.